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ISO 9001 : 2015 | ISO/IEC 27001:2013

Investor Complaints

Data for every month ending March 25

SN Received from Carried forward from previous month Received during the month Total Pending# Resolved* Pending at the end of the month** Average Resolution time^ (in days)
Pending for less than 3 months Pending for more than 3 months
1Directly from Investors0000000
2SEBI (SCORES)0000000
3Stock Exchanges0000000
4Depository participant0000000
5Other Sources (if any)0000000
Grand Total0000000

Trend of monthly disposal of complaints

Sr.No Month Carried forward from previous month Received Resolved Pending
1April 2024011
2May 20240100
3June 20241010
4July 20240110
5August 20240000
6September 20240111
7October 20240220
8November 20240000
9December 20240000
10January 20250000
11February 20250000
12March 20250000
Grand Total0660
  • *Should include complaints of previous months resolved in the current month, if any
  • **Should include total complaints pending as on the last day of the month, if any.
  • ^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Trend of annual disposal of complaints

SN Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
12020-20210110
22021-20220000
32022-20230220
42023-2024012120
52024-20250660
62025-20260000

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ATTENTION INVESTORS KYC IPO
REGISTERED AND CORPORATE OFFICE
63/67, Ajmera House,
Pathakwadi, Off K. H. Ajmera Chowk,
Mumbai, 400002

Escalation Matrix

Details of Contact Person Address Contact No. Email Id Working Hours
Client Servicing / Customer care Suresh Munge 63-67, Ajmera House,
4th Floor, Off K.H.Ajmera Chowk,
Pathakwadi, Mumbai – 400 002.		 022-40628913 suresh_munge@ajmera.co.in 10:00 am to 6:00 pm
Head of Client Servicing Mr. Dhanesh Bendre's 63-67, Ajmera House,
4th Floor, Off K.H.Ajmera Chowk,
Pathakwadi, Mumbai – 400 002.		 022-40628915 dhanesh_bendre@ajmera.co.in 10:00 am to 6:00 pm
Compliance Officer Ashish Ajmera 63-67, Ajmera House,
4th Floor, Off K.H.Ajmera Chowk,
Pathakwadi, Mumbai – 400 002.		 022-40628888 ashish@ajmera.co.in 10:00 am to 6:00 pm
CEO / Whole Time Director Ashish Ajmera 63-67, Ajmera House,
4th Floor, Off K.H.Ajmera Chowk,
Pathakwadi, Mumbai – 400 002.		 022-40628880 ashish@ajmera.co.in 10:00 am to 6:00 pm

In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.sebi.gov.in/. Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/ Depository portal.

Track complaint status

Group Companies Members of BSE, NSE, MCX, MSEIL, CDSL, Broking Services, Depository Services
BSE Clearing No.: 911 | NSE Clearing No.: 11858 | MCX Clearing No.: 10665 | MSEIL Clearing No.: 11400 | CDSL DP ID: 30300 | SEBI Regn. No.: IN-DP-715-2022 | SEBI Reg No.: INZ000177531 (Cash/F&O/CDs/MCX)

Attention Investors
1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 and BSE vide notice no. 20200731-7 dated July 31, 2020 and 20200831-45 dated August 31, 2020 dated August 31, 2020 and other guidelines issued from time to time in this regard
5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
.......... Issued in the interest of Investors

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